Hi. This is Wendy from TracFone Wireless. Unfortunately, we can only transfer your service if it's still active. In order to do that, you need to reactivate your service first then you can transfer everything to the new phone. For further assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window so we can provide you with the best possible resolution. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.