A:Answer Hi. This is Franz from TracFone Wireless. If you purchased your TracFone phone from www.tracfone.com, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. To process a refund, please send the item to: Ingram Micro Mobility Return Center, 1451 Allpoints Court, Suite 2 Plainfield, IN 46168. We recommend you to use a courier with tracking capabilities. If you need assistance, please contact us via chat using this link https://www.tracfone.com/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.