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Yes, even though I purchased my phone on-line thru Best Buy, I was able to have someone in the Geek Squad set up the new phone and help transfer my info. Hope this helps. SJ
Sorry, there was a problem. Please try again later.Hi. This is Katherine from TracFone Wireless. Yes, we can definitely help you transfer your old number and your remaining minutes from the old phone to the new phone if you will purchase that. Please copy this link https://www.tracfone.com/support/contact-us and paste it on a new window to chat with us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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