“Understand that if I backup my old TracFone (Samsung Galaxy J3 Orbit Android Z752C), I can import into my new TracFone Samsung Galaxy A12 32GB that is 5G compatible. How would I do this backup? is there an app already on old/new phone?”
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The A12 has the ability to transfer old information from your old phone to the A12 On the A 12, click on "settings" and locate the function that will perform this procedure Each function will explain what it wll do. It is user friendly.
Sorry, there was a problem. Please try again later.Hi. This is Frank from TracFone Wireless. Thank you reaching out to us. Should you want to transfer personal contents (contacts, pictures, videos, music, SMS/MMS, call logs and documents) from one Smartphone to another, please install the Transfer Wizard application. You need to be connected to the same Wi-Fi network for the personal contents to be transferred to the new phone. This application does not store your content. It simply copies it from one device and transfers it to another without deleting the source data. Please follow these steps below: 1. Connect both phones to the same Wi-Fi network. An error message will appear if connected to a different Wi-Fi network. 2. Install and launch the free Transfer Wizard application on both phones. 3. Select From This Phone on the source phone. 4. QR scan code will appear on source phone. 5. Select To This Phone on the target phone. 6. QR Scanner/Reader will appear on target phone. 7. Use the target phone to scan the QR code on the source phone. 8. Select which content you would like to transfer. Then, select Transfer. Should you have other questions or concerns, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
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