“Is this phone unlocked? If not, what must be done to unlock it?”
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Hi. This is Katrina from TracFone Wireless. Our branded phones are not carrier unlocked. It can only be activated on our service. However, we can facilitate the unlocking process of the device if you meet the set requirements. For more information, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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