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Hi. This is Katrina from TracFone Wireless. We're sorry for what happened to your old phone. You can transfer your phone number into this phone as long as the service is still active. We can help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
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