“If I buy this phone will tracfone just decide to shut it down whenever they want to, like they have with other models?......no rhyme or reason...they just decide to shut your phone down and there is nothing you can do about it....what is the guarantee ?”
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Hi. This is Cristy from TracFone Wireless. No, we are not shutting down your phones without any reason and letting our customers know about it. We are sending out notifications to our customers if the phone will no longer be compatible due to network carrier updates or changes. For more information, please contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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