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the SIM card inside the phone may be with a different carrier than the prepaid card you activated it with - contact which every prepay company you want to use and they will send you a SIM card that goes with their company. this phone, I noted, is sold/made for - Tracfone, Verizon and AT&T (I think, so you may need a 'kit' for the prepay company, best buy has them for $1, you can order it online and have it shipped to the store, go to the store and pick it up - that way there is no shipping cost to you. or you can go to best buy and have them look into all this and order you a SIM card to the store, but the prepay company's are free, or $1. either way, don't pay the shipping... ;)
Sorry, there was a problem. Please try again later.Hi. My name is Jose from TracFone Wireless. Please contact us via chat at http://bit.ly/2gQCmUz and we will be able to assist you.
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