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“How can you renew the program if you originally bought a disc? So I bought the Trend Micro Internet Security disc for my PC last year and it expired this past February. And I did buy it from Best Buy, I tried renewing it through the Trend Micro website using the same Serial Number as the disc from Best Buy that I had bought from it is not working. I contacted the Trend Micro Support about it and suggested I contact Best Buy for support. So my question is, why isn't my product being renewed and if there is an incorrect vs correct way to do the renewal?”

Asked by MJClarkster 
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