“Brand new headset, bought this adapter, can not get the mic to work. You can only hear in the headphones. Read the manual with the short press to mute, long press to turn on off, nothing is working. Help!”

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• You would want to reach out to our dedicated Support Team so they can assist in troubleshooting what you're experiencing. They can be reached via the support contact form on the main Turtle Beach website.

  Answered by Turtle Beach Support 4 years ago

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