Questions & Answers

Q: QuestionHow many programmable inputs does the mouse have?

• A:Answer This mouse offers 29 programmable inputs, thanks to the Easy-Shift[+] duplicator button.

Q: QuestionIs the mouse compatible with other AIMO products?

• A:Answer The AIMO lighting technology produces vibrant RGB lighting displays right out of the box or syncs with other compatible AIMO products.

Q: QuestionWhat is the weight of the mouse?

• A:Answer The product weight is 99 grams.

Q: QuestionCan the mouse's RGB lighting be customized?

• A:Answer Yes, the mouse's RGB lighting is customizable.

Q: QuestionWhat is the in-store warranty on this mouse from Best Buy? The scroll wheel started to malfunction within 2 months. Can I do an in-person exchange with proof of purchase?

Asked 1 year ago by Tshirt.

This question was asked about the related product: ROCCAT - Kone XP Air Wireless Optical Gaming Mouse with Charging Dock and AIMO RGB Lighting - Wireless - Black

• A:Answer Hi and thanks for choosing ROCCAT. We can not give an answer regarding in store warranty, however, our manufacturer warranty has you covered. This unfortunately means that we can't offer an in-person exchange, however, if you reach out to our support team using the contact form on Turtle Beach's official website we will be able to assist you with any issue our product might be causing.

  Answered 1 year ago by Turtle Beach Support

  
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Q: QuestionNew to gaming on Mac OS - would this mouse be compatible with Macs?

Asked 2 years ago by Anonymous.

This question was asked about the related product: ROCCAT - Kone XP Air Wireless Optical Gaming Mouse with Charging Dock and AIMO RGB Lighting - White

• A:Answer While our devices are only fully supported on Windows, they usually still work on other platforms. The Kone XP Air should work without any issues on Mac OS, however, advanced functions or customizability only become available through the software suite Swarm, which is exclusively available for Windows.

  Answered 2 years ago by ROCCAT Support

  
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Q: QuestionCan the rgb be customized while being connected through Bluetooth.

Asked 4 months ago by FermanM.

• A:Answer Hello JB! Please reach out directly to our dedicated Support Team so they can look into this for you. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you and have a great day!

  Answered 3 months ago by Turtle Beach Support

  
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Q: QuestionMouse fully charged, dongle plugged directly into pc, connect via dongle underneath mouse, mouse will not work. It will not close or move anything in computer screen. Why?

Asked 1 year ago by Griff814.

• A:Answer Please reach out directly to our dedicated Support Team so they can lend a hand with setup. They’re always happy to help and can be reached right from the support section of the Turtle Beach website. Thank you!

  Answered 1 year ago by Turtle Beach Support

  
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Q: QuestionHow long does a full charge last roughly?

Asked 1 year ago by Rowe5280.

This question was asked about the related product: ROCCAT - Kone XP Air Wireless Optical Gaming Mouse with Charging Dock and AIMO RGB Lighting - Wireless - Black

• A:Answer I've seen about 40-50 hours of battery life. This is with RGB turned completely off and using the 2.4 GHZ mode. One thing to note is that the software is garbage. The battery life indicator from the software seems to only how you when its at ~90%, ~40 or dead. So don't expect an exact reading of the battery life you have left.

  Answered 1 month ago by TomT

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Q: QuestionDoes it work on ps5

Asked 2 years ago by Jmdstuller.

This question was asked about the related product: ROCCAT - Kone XP Air Wireless Optical Gaming Mouse with Charging Dock and AIMO RGB Lighting - Wireless - Black

• A:Answer Most likely

  Answered 1 year ago by ValenRVerified Purchase

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