Questions & Answers

Q: Questionthe studs in my apartment are metal that ok

Asked 5 years ago by oz.

• A:Answer mine are too. It was dine but I had the Best Buy crew make a note on the installation order so they would be sure to bring the correct equipment

  Answered 5 years ago by Nikki

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Q: QuestionHow much to mount a 55’ outside on brick wall? Outlet already there, just need to be mounted.

Asked 5 years ago by Dwhite.

• A:Answer Hi there. Thanks for your question! When we are installing on a wall like brick, marble or stone, it's typically $99 more than the standard drywall service. We'd recommend having us creating the order just to make sure the right services and notes. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI need to exchange my TV because some issue With the speaker and the quality do i have to pay the installation again

Asked 5 years ago by Return.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer No, you already paid for the installation and should not have to pay for it again if you're not happy with the outcome.

  Answered 5 years ago by Sunshine69

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Q: QuestionI use a sanus BLT-2 which can hold up to 150lbs and up to 90” TV. I purchased a 90 Series LG 86” TV which weighs 145.5lbs. Is there any type of warranty on work once they mount the TV? If it falls After install is it covered? If so, For how long?

Asked 5 years ago by Matthew.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Yes I had the geek squad install it for extra money so that if the tv falls off the wall they are responsible for it. If they suggest getting their brand mount then get it so you are covered.

  Answered 5 years ago by Whitewolf8758

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Q: QuestionHow would I be able to determine if my existing mount, which has a 80 pound plasma, can hold a 65-inch TV? Will it be at least 2 installers sent to mount TVs 55-inches or larger?

Asked 5 years ago by wyche.

• A:Answer Hi there. Thanks for your great question. Depending on the TV, a 65" model nowadays should be able to work. Some will be above 80 pounds so you may want to check. If we're coming out to install the TV, I'd recommend maybe just upgrading the mount to something with a higher weight capacity. If you would like help, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionif i am a geek squad member does that me that you will mount the TV for free?

Asked 5 years ago by tmf.

• A:Answer Not free but at a significant discount ($49.99 versus $129.99 plus)

  Answered 5 years ago by Eric

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Q: QuestionWhen you purchase a tv with installation is the mount included?

Asked 5 years ago by Webdaddy.

• A:Answer No. I had purchased a wall mount for our previous tv. This go round I researched tv mounts, and purchased one that can pull our from the wall, and swivel & tilt.Geek Squad tech thought I did good,he'd never seen one like it before. I wanted to make sure I had plenty of space to get behind the tv, and also adjust the screen, away from the glare.

  Answered 5 years ago by KarenRVerified Purchase

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Q: QuestionDoes this TV has Disney + app? How to find it?

Asked 5 years ago by QQQ.

• A:Answer it's available

  Answered 5 years ago by KarenRVerified Purchase

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Q: QuestionCABLE IS ON OPPOSITE WALL FROM WHERE NEW TV IS TO GO. WILL BB RUN A LONG CABLE ALONG THE SIDE WALL, AND STAPLE IT DOWN, TO THE WALL ACROSS FROM OUTLET? VERY SMALL APT AND LARGER WALL HAS TO BE FOR SOFA AND TV ACROSS FROM IT ON THE SMALLER WALL.

Asked 5 years ago by RABOOM1.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer Hi there. Thanks for reaching out about this. This is a pretty common scenario actually. We can absolutely run it around the wall to get to the plug in. I hope this helps. Please let us know if you have any more questions.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionThis order (for two TVs) includes delivery and install but I do not know which mounts and accessories I also need to order. Can you review my order and recommend which mounts and/or other required cables/cords I may need. Install is slated for 21 Jul

Asked 5 years ago by OrderBBY01806241871863.

• A:Answer Hi there. Thanks for reaching about this! The two TV's are great choices! To get everything as soon as possible prior to the upcoming appointment date, we'd recommend contacting or heading into your local Best Buy store. We'll be able to ask you questions about your setups and make recommendations for the mounts and any cables we need. Please give the store a call as soon as you can or head in so we ensure everything's ready by next week. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWould you install a TV mount on an outdoor metal siding wall?

Asked 5 years ago by Gus.

This question was asked about the related product: Basic TV Mounting - 55" and Smaller

• A:Answer Hi Gus. Thanks for your question! We likely can do this but would recommend starting the process with a free site survey. This'll allow us to send out an agent to check out the idea you have and then help you set up the actual installation appointment. This'll help reduce some sort of misunderstanding. Either way, to get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have an install set for this coming Wednesday, the new tv I purchased will be a diagonal corner mount! What do I need for a mounting bracket for the 55” samsung

Asked 5 years ago by Dan.

• A:Answer Hi Dan. Thanks for reaching on out this. We apologize for the delayed response. If your goal is to have it mounted in the corner and pulled out so the whole room can see it, you'll need a full motion mount that can handle this size of TV. We'd recommend contacting your store as soon as you can to get an option purchased right away. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionThree Questions- 1) do you wall mount 85" TVs, 2)do you come and check out the location/area where a tv of this size will go, 3) if founded that the tv can not be mounted for what ever reason how would a body go about getting a refund?

Asked 5 years ago by SanJO.

• A:Answer Yes come out and measure.

  Answered 5 years ago by Coco

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Q: Questionwe have purchased a house, will they remount our TV purchased from them in our new house?

Asked 5 years ago by coolbreeze.

• A:Answer Hi there. Thanks for reaching out about this. Congrats on the purchase! We should be able to get this taken care of. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI am considering buying a 58 inch tv and mount from Best Buy, and will need the basic installation. Does that include removal of the old TV? That TV is a rear projection TV -- LARGE!

Asked 5 years ago by Rich.

This question was asked about the related product: Basic TV Mounting - 56" and Larger

• A:Answer Only best buy will help you with that question.

  Answered 5 years ago by Whitewolf8758

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Q: QuestionWill u guys bring all the stuff required for tv mounting like tv wall mount or we have to buy that thing and secondly they can mount more than one tv or it is limit of one only

Asked 5 years ago by Arsh.

• A:Answer I think it’s only for one tv.

  Answered 5 years ago by MrCrown

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Q: QuestionGeek Squad installed a TV on an existing TV mount. I've noticed the TV is leaning forward from the top quite a bit. Is this an issue needing to be resolved? What options do I have available to me to resolve?

Asked 5 years ago by PapaStace.

• A:Answer You can contact the customer service.

  Answered 5 years ago by MrCrown

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Q: QuestionDoes the TV Mounting 56" and larger include a wall bracket?

Asked 5 years ago by Anonymous.

• A:Answer No, You must supply your own bracket.

  Answered 5 years ago by Surprised

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Q: QuestionWhen running HDMI cables behind the way, do you provide the wall plates to run them through? Or is that something I need to provide like the mount and/ cables?

Asked 5 years ago by Khalid.

• A:Answer You have to provide them.

  Answered 5 years ago by MrCrown

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