“Can replacement parts be ordered? The pieces that hold the middle shelf both broke. Is there somewhere I can order these pieces?”
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I was told by Init/Insignia/Best Buy that no replacement parts were available. The one rep from Init actually gave me a part # and said I could probably find it on ebay. No such luck. Being that these middle shelf supports are made of PLASTIC, if you bump or move the glass, they will break (2 of mine did, and luckily I was able to catch the glass before it fell and broke). I went and bought some 1/2" aluminum C channel, drilled out the holes, painted it black and installed it - it will not break this time.
Sorry, there was a problem. Please try again later.I have the same problem....after several phone calls, it seems that the manufacturer and Best Buy have no clue about whether these parts exist.....good luck.
Sorry, there was a problem. Please try again later.Replacement parts are not available for this model.
Sorry, there was a problem. Please try again later.I'm sure if replacement parts are needed (although I truly DO NOT UNDERSTAND how you broke them). Call Best Buy and either they will get in touch with the manufacturer for you or give you the manufactures name and number. My stand is perfect and its been set up since August 15th, 2015 and is as strong as the day it was put together. The bottom shelving is even being used for clothes storage. I know Best Buy stands by all their products so you shouldn't have a problem with replacement parts or even just bringing in your stand and replacing it for a new one.
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