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Wanda, I have not experienced the same problem that you are describing, but if you are outside your Best Buy return window, I would suggest taking a look at the Ultimate Ears website, register your Hyperboom and contact UE directly if you can't find a resolution within the Q&A section of their website. https://support.ultimateears.com/en/hyperboom/ I also, own quite a few UE speakers, including 2 Hyperboom's. UE's customer service has always been pretty good in responding to any issues that I have had in the past. I hope this helps and I hope UE can resolve your specific issue.
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