Questions & Answers

Q: QuestionBot this in mid-Feb; used almost daily& charged nightly through mid-July. It no longer takes a charge. I assume battery needs replacing. What is a reasonable expectation for battery life when used almost daily and charged nightly? Cost of battery?

Asked 5 years ago by Audrey.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Bluetooth Speaker - Concrete

• A:Answer Hello, this is not a usual case for the battery life on a Wonderboom 2. Please reach us for warranty services at: https://support.ultimateears.com/en/ Our Ultimate Ears products come with a 2 year manufacturer warranty.

  Answered 5 years ago by Logitech

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Q: QuestionI have a UE Roll speaker a few years old and it still works great. Wanted another for my teen son since he keeps taking mine, but see UE no longer makes. Is the Wonderboom 2 the closest replacement? Will this be able to link to the Roll? thanks

Asked 5 years ago by ririryann.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Bluetooth Speaker - Concrete

• A:Answer Hello, the Wonderboom line replaced the Roll line a couple years ago. The Wonderboom 2 is an amazing portable speaker that you will love! However, it will not pair with your Roll. You can pair 2 Wonderboom 2's together without the use of an app.

  Answered 5 years ago by Logitech

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Q: QuestionI’ve had this speaker less than a month and it now won’t play any sound (music, on/off, Bluetooth connect, etc.). I didn’t drop it or expose it to water. It just sits on my dresser. I factory reset it and the problem persists, what should I do?

Asked 5 years ago by Sher.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Bluetooth Speaker - Concrete

• A:Answer All of our Ultimate Ears speakers come with a 2-year warranty. Come visit us here and we can get the process started https://support.ultimateears.com/en/

  Answered 5 years ago by Logitech

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Q: QuestionIf I wanted to have two of these at opposite end of a small retail store for background music, but wanted them to be near the ceiling, can they be left plugged into the electrical outlet all the time and still work OK?

Asked 5 years ago by Teeray.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Bluetooth Speaker - Concrete

• A:Answer They can! Just make sure the Wonderboom 2 connected to your phone is within 100-feet of your phone, and the second Wonderboom 2 is within 100-feet of the first Wonderboom 2.

  Answered 5 years ago by Logitech

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Q: Questiondoes the 1 pair with the 2

Asked 5 years ago by kerrin.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Bluetooth Speaker - Concrete

• A:Answer Yes! Wonderboom and Wonderboom 2 will both pair together!

  Answered 5 years ago by Logitech

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Q: QuestionWhat's the difference between Deep Space and Concrete, besides the $10 ?

Asked 5 years ago by gonnabuy.

• A:Answer Hello, the difference between the two is purely cosmetic: Deep Space is almost solid black with a little bit of white woven into the fabric, while Concrete is a Best Buy exclusive color that is black with a white splash. Everything else is exactly the same (as with every color variation).

  Answered 5 years ago by Logitech

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Q: QuestionOn the apple website it says that this product is "only at apple". So, that begs the question, are these real? If so why does the Apple website say this? Are these different from the ones Apple has?

Asked 6 years ago by Mary.

• A:Answer I believe they were referring to the color, that particular design is exclusive to Apple.

  Answered 6 years ago by KeyCo

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Q: QuestionHow do I connect Bluetooth ?

Asked 6 years ago by Anonymous.

• A:Answer Press the top button

  Answered 6 years ago by DripDon

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Q: QuestionCan more than one smartphone/tablet pair with this speaker at the same time to share in the playing of music?

Asked 6 years ago by Naytess.

• A:Answer Yes.

  Answered 6 years ago by JohnP

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Q: QuestionCharging but not pairing

Asked 11 months ago by Guy.

Q: QuestionWill Wonderboom 2 pair with Wonderboom 4?

Asked 1 year ago by Shelly.

Q: QuestionCan Wonderboom 2 pair with Wonderboom 4. If it could be paired how?

Asked 1 year ago by CarvingScooby.

Q: QuestionDo I have to re-pair the two wonderbooms every time I turn them on? They pair fine but then next time I turn on the speakers, one automatically pairs to my phone but I have to re-pair the speakers.

Asked 1 year ago by Boomer.

Q: QuestionCan i pair a Wonderboom 2 and a Wonderboom 4 to get stereo sound?

Asked 1 year ago by Hugodv25.

Q: QuestionWhy does my wonder boom 2 beep in between songs, the volume buttons on it not work while playing, and the beeping stop when the music app is disconnected from it on my iphone 11.

Asked 1 year ago by Anonymous.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Bermuda Blue

Q: QuestionI have the speaker plugged in, but after 2-1/2 to 3 hours it shuts off and indicator light is red. .

Asked 2 years ago by Anonymous.

• A:Answer Hey! Please get in touch with Ultimate Ears Support team for best possible solution in this case.

  Answered 2 years ago by Logitech

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Q: QuestionThe volume only goes half as loud

Asked 2 years ago by Mic.

• A:Answer Hi! This sounds like an audio issue. We'd recommend you to get in touch with Ultimate Ears support and the team will look into it.

  Answered 2 years ago by Logitech

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Q: QuestionI need the instructions

Asked 3 years ago by Mark.

Q: Questioni have a wonderboom 3 and just purchased a wonderboom 3 and can’t seem to get them to pair

Asked 3 years ago by Jessie.

This question was asked about the related product: Ultimate Ears - WONDERBOOM 2 Portable Wireless Bluetooth Speaker with Waterproof/Dustproof Design - Radical Red