A:AnswerBrand response from VanTop Team Please kindly note that our product is designed for most cars according to the demand of the mass market. We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected] . We are more than happy to assist you further. We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerBrand response from VanTop Team
Regarding your issue, please follow these steps to troubleshoot.
1. Check if the indicator of the car charger flashes. If it flashes, please kindly use an available MINI USB cable and power it via a 5V/3A adapter for an hour to see if it works.
2. Use a card reader to format the SD card to FAT32. Please kindly save the recorded videos and pictures before formatting the SD card.
Here's the video about how to format SD card to FAT32 on the computer: https://www.youtube.com/watch?v=YcOkHajz3ug
3. Use a pin to reset the device directly. The reset hole is behind the camera. Then please enter Settings, choose factory settings to set the device to default.
4. Unplug the rear camera kit to see if the front camera works well.
We are dedicated to ensuring your 100% satisfaction. Please reach out to us via [email protected] . We are more than happy to assist you further.
We offer a 24-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerIt records the front and the back. The rear view mirror will have a split screen with front and back of car. It does take time to get use to driving with it. It records as soon as you turn your car on.
A:AnswerI don’t know I’ve never looked up the instructions for that use. There is a memory card installed into the rear view mirror. It clip on to your existing mirror. When you turn car on it records with split screen the front and back of car. It does take some getting use to as you drive.half the mirror is the front of car and half is the rear of car.
A:AnswerHey, sorry to hear you are having trouble with you unit. Based on the info you provided it seems that the battery has life has ended. I would try to reset the unit and see it the would help. Thanks