“I got a pre paid motorola mote g5 go phone how do I unlock it or reset it so I can access my device”

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• With power off, press and hold the power on and volume down buttons simultaneously for 15 to 30 seconds, should be able to erase data from the bootloader. If that combo doesn't work try power and volume up. Hope it helps,

  Answered by Motoman84 6 years ago

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• Hi Memorylaneink, Thanks for reaching. Please email us at supportforums@motorola.com to further assist you with your concern. In case you have questions, please email us at supportforums@motorola.com to further assist you. - Frank

  Answered by Motorola Customer Care 6 years ago

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