Questions & Answers

Q: QuestionDoes this phone support wi-fi calling?

Asked 4 years ago by deedeeg.

• A:Answer Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Galaxy A12. In line with this, yes the device support wifi-calling Voice Over LTE (VoLTE/Wifi calling) uses the VoLTE/Wifi calling network (SIM cards need to be LTE capable) to make higher-quality voice calls. The phone you are calling also needs to work with VoLTE/Wifi calling 1. Swipe down from the top of the screen with one finger 2. Tap the Settings icon 3. Tap Connections 4. Tap Mobile Networks 5. Tap the status switch beside VoLTE/Wifi calling to toggle it on and off Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144407774 Have a great day. ^Charles

  Answered 4 years ago by Samsung

  
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Q: QuestionCan this phone be used with existing verizon contract while my phone is being fixed. i want a back up phone. I don't want to spend a lot of money.

Asked 4 years ago by curious.

• A:Answer This is a prepaid phone you would probably would have to activate on their prepaid side i would check with Verizon before doing so

  Answered 4 years ago by Anonymous

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Q: QuestionIs there a time limit on how long the phone works or is it just based on minutes used?

Asked 4 years ago by branflake2022.

• A:Answer My son has this phone. He is on the unlimited talk and text package with 16 gb of data. It is a monthly prepaid plan. So every month you would have to add money for your phone to keep working. I am sure some things would still work connected to wi-fi without a plan.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: Questionis this phone brand new or used?

Asked 4 years ago by Anonymous.

• A:Answer new

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIs this a 4G or 5G phone

Asked 4 years ago by Auny.

• A:Answer Hi Auny! Thank you for reaching out to us. We appreciate your interest in knowing if Samsung Galaxy A12 is 4G LTE or 5G. To answer your question, this phone model is 4G LTE Technology. Reference #: 1144252780 Have a great day. Melardo

  Answered 4 years ago by Samsung

  
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Q: Questioncan i keep my phone number (i currently have tracphone) if i mbuy this phone and switch tp verizon ?

Asked 4 years ago by kimb.

• A:Answer Yes, you should be able to. I've kept my same phone number when switching phones multiple times.

  Answered 4 years ago by KristaCVerified Purchase

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Q: QuestionDo I have to pay for a prepaid number? Or is it just locked to verizon?

Asked 4 years ago by Anonymous.

Q: QuestionWill this work with my existing Verizon contract???

Asked 4 years ago by Reid.

Q: QuestionWhich prepaid phone is better this phone or Verizon wireless prepaid Samsung Galaxy J7 2nd gen

Asked 4 years ago by Cjames54.

• A:Answer My teenage son likes the J7 2nd gen. He had the J7 before.

  Answered 4 years ago by AngieVerified Purchase

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Q: QuestionWill this phone work with straight talk service?

Asked 4 years ago by Redheadmomma22.

• A:Answer prepeiad phones only made to work with carrier of phone. so verison, att etc and different phones. been a verison prepeiad since 2007 and very good service and i travel all over US

  Answered 4 years ago by prepaidVerified Purchase

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Q: QuestionHow to screen shots

Asked 4 years ago by Anonymous.

• A:Answer Press & release on the Volume Up button & Power button at the same time.

  Answered 4 years ago by Michelle

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Q: QuestionIs this phone a 32 GB? The specifications says 16 GB.

Asked 4 years ago by Darla.

• A:Answer Hi Darla! Thank you for bringing this to our attention and taking an interest in the memory capacity of the Galaxy A12. To answer your question, it has 32GB of internal memory. For more information, you may visit our website under the "Specs" section: https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a12-verizon-sm-a125uzkavzw/#specs Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144267308 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy does it say Verizon prepaid at top but at bottom says won’t work with Verizon?

Asked 4 years ago by Lj7807.

• A:Answer I don't know but I'm using it with Verizon

  Answered 4 years ago by SldilleyVerified Purchase

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Q: QuestionRemovable battery? (On this or any of your prepaid phones?) Thank you!

Asked 5 years ago by Vee.

• A:Answer It is non-removeable battery @Vee. - ChrisZ, AT&T Community Specialist

  Answered 4 years ago by AT&T

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Q: QuestionHi I am looking to buy a phone I have a LG Stylo 5 with Straight Talk I'm looking for a Verizon phone I just love Verizon is this phone a 5G or higher I'm looking for a big screen phone

Asked 5 years ago by Denali.

• A:Answer Yes and it's a great phone for the money

  Answered 4 years ago by SldilleyVerified Purchase

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