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Hi there. Thanks for reaching out about this. The main thing is just making sure the soundbar's input is the same as the cable plugged in. So if the cable going from the bar to the TV is an HDMI or optical cord, make sure the soundbar is set to that. Otherwise, you won't get anything. If you'd. you're welcome to give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can assist.
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