Questions & Answers

Q: QuestionI was trying to erase my data to give away my late 2009 iMac to an employee and erased my HD. Now I get a ? at start up. Is it worth trying to repair?

Asked 4 years ago by Kath.

• A:Answer Probably not at this point. It’s going to cost if you try for sure.

  Answered 4 years ago by DenaVerified Purchase

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Q: QuestionCannot bring up SmartCast and lose volume on 65” tv, do you have a program that will cover research and repair?

Asked 4 years ago by Steve.

Q: QuestionI keep getting pop ups and afraid I may have compromised laptop. Can you help me with this?

Asked 5 years ago by Bobbie.

Q: Questiondo you repair copiers in the field?

Asked 5 years ago by Andrew.

• A:Answer Hi Andrew. Thanks for your question and sorry for the slow response. We can absolutely send an agent out there to try and troubleshoot the printer. If it's a hardware issue, we are unfortunately not able to repair those at this time. To get started, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI have 5 television in my home, how can I get a plan to cover. And what other electronic devices

Asked 5 years ago by Berni.

• A:Answer Hi Berni. Thank you for your great question. The Total Tech Support membership will cover the support and troubleshooting side of the TV's so if something's not working or you just need help. This will also cover your computers, tablets and vehicles for free services. If you'd like to learn more about this plan, you can visit: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646 or head into your local Best Buy store. I think this would be your best option. I hope this helps!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, I have 2 computers , 2 cell phones, what will be the yearly protection plans-geek squad- included the antivirus for computers and phones plus the technical support. any special ? any 2 years plans discount. we are in Rock Hill, SC near Best buy.

Asked 5 years ago by Mouni.

• A:Answer Hi there. Thanks for your great question! At this point in time, there isn't a protection plan that will cover the computers and phones for what you're probably thinking about. The phone's will have their own Geek Squad Protection covering the hardware or potentially lost and theft, etc. The computer's have their own Geek Squad Protection as well that covers drops, spills, cracks and much more. We do have a membership called Total Tech Support which would be the antivirus, technical support and any help with any of your devices. I hope this helps a little. We'd be happy to explain it if you need more info. For further assistance, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionI need to have you finish repairing my computer. The order # is 00528318341198 and it was started on Feb. 15th of 2020. The repair wasn't completed at that time. I was told to bring it back later. I need to make an appointment to get it finished.

Asked 5 years ago by jmerson.

• A:Answer Hi there. Thanks for connecting with us on this. We'd be happy to help you out. Please get in contact with us at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, I am looking to repair my MacBook Pro that has had the white screen of death for sometime now. I have purchased an external hard drive and tried to watch videos to do it myself and I’m not having any luck it’s probably a 2010 model. Can you help?

Asked 5 years ago by Jmq.

• A:Answer We may be able to do that, but we’d want to check the computer out first to be sure. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionwhat is the cost to renew my protection plan? I have the plan that covers 3 computers

Asked 5 years ago by essie.

• A:Answer Hi there. Thanks for your question. If you are referring to a Tech Support plan that you have had, we have replaced it with a more refined plan. It's called Total Tech Support. A few attributes of this new plan include - covering an unlimited amount of computers, giving antivirus for 10 devices, more extensive, included support for computers, discounted in home services and included vehicle installations. To learn more about this new plan, you can give us a call at (800) GEEK-SQUAD or (800) 433-5778 or visit https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionWhere can I find software to create QR codes?I am looking for software that will allow me to create unlimited QR codes, so that I can attach them to various publications and market to diverse targets.

Asked 12 years ago by Anonymous.

• A:Answer QR code creator apps are available through both the iTunes store and Google Play.

  Answered 12 years ago by AaronGS

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Q: QuestionHello, I own a HP Stream laptop; seems to me it has a Virus; I do not know how to safely remove it. How can I safely remove the virus without damage? Thank you, Lola

Asked 1 year ago by Lola.

• A:Answer Install anti-virus software on your computer and run a scan to find and remove the virus

  Answered 1 year ago by MartinS

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Q: QuestionDo you service MacBooks? Mine is running extremely slow. Could be a virus?

Asked 2 years ago by Anonymous.

• A:Answer No necesariamente, puede ser tambien falta de recursos como un Disco de Estado Solido SSD o mas Memoria RAM. Requiere de un Diagnostico Remoto.

  Answered 2 years ago by Anonymous

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Q: QuestionDoes this service cover a blue screen error? My PC came with Windows 8 but I think it upgraded itself sometime ago. I can't find the software to fix it myself.

Asked 5 years ago by RockyDmise.

• A:Answer Thanks for your question! We may be able to fix this issue remotely, but blue screen errors can be rather tricky. I recommend taking the computer to your local Geek Squad for diagnostic. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 5 years ago by GeekSquadSupport

  
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