“I just got my soundbar and am using the optical cable to my tv. The sound is great but out of nowhere it keeps turning itself up all the way and powering itself back on. The only way to stop it is to unplug it. Is there a fix or do I need to exchange it?”

1-4 of 4 Answers

• It is eco mode. Turn it off.

  Answered by Breaddrink 5 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Mine is also connected to the TV via optical cable. I have not experienced the problem you describe; my sound stays steady. Sounds like it may have a defect.

  Answered by BixB 6 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Please contact our customer support at 877-878-4946 for assistance with your sound bar.

  Answered by VIZIO 6 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Can the sound be streamed to my hearing aids which are bluetooth?

  Answered by DAVID 5 years ago

  Helpful (0)Unhelpful (1)

  Report

  Sorry, there was a problem. Please try again later.