“We have had Vizio soundbar for about a year now. We just bought a new Samsung TV. The sound won't sync between the tv and the soundbar. We have tried the pairing button on the subwoofer, but to no avail. Do we have to do a Factory Reset on the soundbar?”

Asked by BBDBG 5 years ago

1-2 of 2 Answers

This can be dependent on audio formats and connections. Please reach out to our customer support at 877-878-4946 for assistance with your sound bar.
Answered by VIZIO 5 years ago
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You have to make sure you have something connected from the tv to the bar and every tv is different . Like if your new tv uses a optical cord, you have to connect the cord from the bar into your tv to hear the sound. I have Samsung tv and This Visio and it uses the optical cord and without it the sound won’t work. Hope this helps
Answered by KayG 5 years ago
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