“I have the vizio sb3621n-E8 sound bar connected to a sharp aquos 42 ‘ tv and I’m not getting any sound I took the first one back to you guys thinking that there was something wrong with it and got another one and I’m getting the same results ( help )”
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assuming that you are connecting via digital/optical from the TV to the soundbar, and the TV settings are going to external speakers, not the TV speakers, and the soundbar is plugged in, and the remote has batteries in it, and the light comes on in the front left corner of the soundbar when you press the on button on the remote, and the volume it set to something audible - assuming all of that, if you get no sound, it may be a compatibility issue with the TV. If the second soundbar is also not working, it is not the soundbar.
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