Questions & Answers

Q: QuestionCan you change the volume of the subwoofer separately from main volume?

Asked 9 years ago by ebrak.

• A:Answer Thank you for a great question on our SB3831-C6M! The subwoofer volume cannot be directly adjusted. However, you can adjust bass and treble levels, with the bass level affecting the subwoofer volume and intensity. If you have any questions or concerns, we encourage you to reach out to our Support team at 877.878.4946. Thanks again and have a great day! -Collin

  Answered 9 years ago by VIZIO

  
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Q: QuestionIs the remote IR or bluetooth?

Asked 9 years ago by KenNSB.

• A:Answer The remote is IR.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionCan I listen from the sound bar with my Bluetooth headphones?

Asked 9 years ago by 529landers.

Q: QuestionWill my ipod connect to this sound bar?

Asked 9 years ago by major.

• A:Answer Thank you for a great question! You can connect your iPod to this soundbar either via Bluetooth, or using the included 3.5mm to RCA cable that will connect to your iPod's headphone jack. Thanks again and have a great day!

  Answered 9 years ago by VIZIO

  
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Q: Questionwhat are the store and manufacturer warranties on both new and open box soundbars?

Asked 9 years ago by j.

• A:Answer they accepted my return as remote control was missing

  Answered 9 years ago by scooter424

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Q: QuestionWill Directv remote turn soundbar on/off using non-ARC HDMI or RCA audio connection?2 year old Samsung TV with 2 non-ARC HDMI ports and no Optical port. If soundbar is connected with non-ARC HDMI or RCA audio ports, will Directv remote operate soundbar on/off function?

Asked 9 years ago by Dave.

• A:Answer Thank you for inquiring about our product. No other remote would operate power on/off other than the original unless you use HDMI-ARC. Thanks again and have a great day.

  Answered 9 years ago by VIZIO

  
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Q: QuestionHow much watts does it have?

Asked 9 years ago by Anonymous.

Q: QuestionDoes it matter what size tv I have for this system. I have a 60 inch tvThe system I ordered says its for a 42 inch TV and I have a 60 inch TV that is sitting in a lift cabinet. This system will also be in the lift cabinet. I just want to make sure that the sound would be ok for a larger TV.

Asked 9 years ago by Tutor.

• A:Answer The size of the TV does not matter. It only says that because it is as wide as a 42" TV. I use it with a 55" and it sounds great.

  Answered 9 years ago by Action123

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Q: QuestionWhy did my sound bar turned off while in use and refused to power on.Thanks for your answer but my question was that the sound bar suddenly turned itself off while in use and since then refused to power on.i only bought this 15 days ago and barely used it for 4 days before the problem. What could be the problem?

Asked 9 years ago by zee.

• A:Answer sounds defective. Mine works great

  Answered 9 years ago by iamwatson

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Q: Questioncedar rapidsi have a vizio tv hooked up with a vizio soundbar,but it usually turns off when am using it.i dont know why?

Asked 10 years ago by uzy.

• A:Answer Thank you for inquiring about our product. Our soundbars have an Energy Star option that will automatically power it off after a period of non-use. Thanks again and have a great day.

  Answered 10 years ago by VIZIO

  
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Q: QuestionWhere to mount/place soundbar and clearanceI just ordered a 65" 4k Vizio M series and this soundbar. I will not be wall mounting it, I will just have it on a TV stand. If i just place the sound bar in front of the TV will it block the picture at the bottom of the screen? Or is there enough clearance for it to fit right under the TV?

Asked 10 years ago by Tina Pigbottom.

• A:Answer As long as the bottom of tv screen is 3" above the table, this soundbar will not block picture.

  Answered 9 years ago by Tbobtx

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Q: QuestionCan the unit be attached to the wall mount for the TV? It's over a fireplace and I don't want to drill into the stone face.

Asked 10 years ago by Anonymous.

• A:Answer Not positive that if your wall mount has built in capability to mount the bar. I will say, it should be easy to buy or make 3rd party mount for the sound bar that you could connect hang from the wall mount where it attaches to the TV. I used 2 flat iron pieces with drilled holes to mount my bar. They mount to where my TV is to attach to a wall mount and the mounting holes in the back of the bar.

  Answered 9 years ago by Riffstamatic

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Q: QuestionVIZIO - 3.1-Channel Soundbar System with Wireless Subwoofer - SB3831-C6MIs this an actual product? I don't see this model on Vizio's website.

Asked 10 years ago by John.

• A:Answer Yes, it is. Here is the link: http://www.vizio.com/sb3831c6m.html

  Answered 10 years ago by archyinva

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Q: Questionwhat is the wattage of this system

Asked 9 years ago by Anonymous.

• A:Answer This model does not have a stated wattage. It has a sound pressure level of 101 dB.

  Answered 9 years ago by CommunityAnswer

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Q: Questionwill my Samsung tv remote or dish remote control this soundbar volume

Asked 9 years ago by crl.

• A:Answer I'm not sure if your Samsung tv remote will do it but I have a Vizio tv with this Vizio soundbar and what we use to turn it all off is a cable tv remote. It shuts off all 3 things at once

  Answered 9 years ago by NBZ1

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Q: QuestionWhat is the power output of this system?What is the power output of this system?

Asked 9 years ago by mrmoose.

• A:Answer The sound pressure level is 101 dB and the sound bar frequency is 50 Hz – 19 kHz.

  Answered 9 years ago by CommunityAnswer

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