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Did you try using the HDMI ARC connection? You have to follow the instructions to set up HDMI Arc for Samsung tvs (CEC). If it doesn't work, try other connections like Optical cable. ARC CEC can be finicky at times. Next best connection is Optical
Sorry, there was a problem. Please try again later.While I have not had this specific problem, you might try pressing the input button on the Visio remote.
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