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Hi - We are sorry to hear about your experience with the VTech VM5254. Make sure that the AC cord is plugged in securely. The red charging LED is on and that the battery icon is cycling when the ac adapter is plugged. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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