Questions & Answers

Q: QuestionCan I adjust the brightness of the night light?

• A:Answer Yes, the night light offers adaptive brightness that automatically adjusts to the nursery's lighting conditions.

Q: QuestionWhat type of battery does the monitor use?

• A:Answer The monitor uses a 3.7V Lithium-ion polymer battery.

Q: QuestionDoes the monitor have an audio-only mode?

• A:Answer Yes, the baby monitor offers an audio-only option.

Q: QuestionWhat is the screen size of the parent unit?

• A:Answer The parent unit features a high-resolution, 5-inch color LCD screen.

Q: QuestionDoes this baby monitor have a temperature sensor?

• A:Answer Yes, the baby monitor includes a temperature sensor that allows you to monitor the nursery temperature from the parent unit.

Q: QuestionOne of my cameras stopped reading the temperature, what should I do to fix that?

Asked 4 years ago by Mindy.

• A:Answer Mindy - We are sorry to hear that you are having an issue with the VTech VM5254. Please try to do a complete reset on your unit. Kindly disconnect the power cord from both the parent and baby units. Turn off the parent unit and wait for 1 minute. Reconnect then test your baby monitor to see. If the issue still persists, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: VM5254. Thank you! - VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionWhat is the baby crying symbol on the monitor ?

Asked 3 years ago by Ess.

• A:Answer Hi - The crying baby icon on the menu setting of the VTech VM5254 is the Sound activation feature. When the said feature is on, and the baby unit detects no sound, the parent unit screen stays off to save power. Once a sound is detected, the parent unit screen and speaker turns on automatically, and you can see and hear your baby. The parent unit will then turn off again after 50 seconds of no sound detection. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionCan this be connected to a smartphone or tablet?

Asked 4 years ago by Rivky.

• A:Answer Hi, The VTech VM5254 is not WiFi capable. You can only use the parent unit for monitoring. You may check hte model VTech RM5764HD, which does have a capability to be connected to a smartphone for remote monitoring. Thank you! - Vtech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionDoes the camera move up, down or side to side? We want to be able to adjust it in order to see our baby clearly in the crib.

Asked 4 years ago by Juice20.

• A:Answer Amy - Yes, you can manually adjust the camera angle up, down and side to side to get a better view on the VTech VM5254. You can also press zoom and press the arrow keys to view in detail. If you have other inquiries, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: VM5254. Thank you! - VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionIf I have white noise in the nursery, will the parent monitor’s audio and video come back to life due to the white noise or will it stay in sleep mode until the baby cries?

Asked 4 years ago by Tiffany.

• A:Answer Tiffany - You can use the parent unit of the VTech VM5254 to adjust the microphone sensitivity of the baby unit from Lowest to Highest. The higher the sensitivity level, the more sensitive the baby unit is in detecting sounds that transmit to the parent unit. If you have other questions, please contact VTech Customer Support at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: VM5254. Thank you! - VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionCan you link cameras from the model VM5262 to this monitor?

Asked 4 years ago by Claudia.

• A:Answer Claudia - We apologize but the VTech VM5254 is a non-expandable unit hence you cannot add another unit to the system. Thank you! - VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionDoes is work with wifi or without wifi?

Asked 4 years ago by Lyn.

• A:Answer Without

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionMy screen is black and white-how do I change to color?

Asked 3 years ago by LCD.

• A:Answer Hi - We are sorry to hear that you are having issues with the VTech VM5254. Sometimes the light sensor can get "stuck" thinking the room is dark when it is not, causing Night Vision to turn on. Try to shine a flashlight, smartphone flashlight or other bright light at the front of the camera to try to reset the light sensor. If this does not help, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionDoes this Vtech VM5254 Has the option to turn off the Night Vision feature?

Asked 3 years ago by Celeb401.

• A:Answer Hi - The night vision feature of the VTech VM5254 has not setting to turn it on or off. The said feature will automatically activate once the baby unit detects low light levels. Thank you, -VTech Support

  Answered 3 years ago by VTech Baby Monitors Team

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Q: QuestionDoes the camera have to stay plugged up, rechargeable or can it be ran by batteries?

Asked 4 years ago by Mbgirl.

• A:Answer Mbgirl - The camera unit of the VTech VM5254 does not have a battery. The camera unit requires connection to an electrical outlet to function. Thank you! - VTech Support

  Answered 4 years ago by VTech Baby Monitors Team

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Q: QuestionWhat is the voltage of the socket to connect this product?

Asked 2 months ago by Bruna.

• A:Answer Hi - The VTech VM5254 runs on 100-240V AC power. Thank you, -VTech Support

  Answered 2 months ago by VTech Baby Monitors Team

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Q: Questionwhat does it mean when there are 2 red dots on the camera?

Asked 2 months ago by Anonymous.

• A:Answer Hi - If the lights go red on the VTech VM5254, the parent unit detects sounds that are louder than the chosen sound sensitivity level. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 for further assistance. Thank you, -VTech Support

  Answered 2 months ago by VTech Baby Monitors Team

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Q: QuestionCan it be used with cell phone?

Asked 6 months ago by Sonny.

• A:Answer Hi - The VTech VM5254 does not have a capability to be paired with a cellular phone. You may check the model RM7766 or RM7764, which can be paired with a cellular phone for remote monitoring. Thank you, -VTech Support

  Answered 5 months ago by VTech Baby Monitors Team

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Q: QuestionIs there an option to turn off music and soothing sounds. We will be using the monitor for an adult

Asked 8 months ago by Anonymous.

• A:Answer Hi - Yes, the lullaby/soothing sounds on the VTech VM5254 can be set to off. Thank you, -VTech Support

  Answered 8 months ago by VTech Baby Monitors Team

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