A:Answer Hi - We are sorry to hear that you are having issues with the VTech VM5254. Sometimes the light sensor can get "stuck" thinking the room is dark when it is not, causing Night Vision to turn on. Try to shine a flashlight, smartphone flashlight or other bright light at the front of the camera to try to reset the light sensor. If this does not help, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 4:00 PM, Mondays through Fridays.
Thank you,
-VTech Support