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Tiffany - You can use the parent unit of the VTech VM5254 to adjust the microphone sensitivity of the baby unit from Lowest to Highest. The higher the sensitivity level, the more sensitive the baby unit is in detecting sounds that transmit to the parent unit. If you have other questions, please contact VTech Customer Support at 1-800-595-9511. We are open from 7:00 AM to 4:00 PM PST, Mondays through Fridays. When calling, please have your model number handy: VM5254. Thank you! - VTech Support
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