“Can staff personalize the greetings for their private mailboxes on their individual desk phones...so when customers use the directory and are transferred to the staffs extension, the personal greeting plays and NOT the default private mailbox greeting?”
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Hi - Yes, you can record your own personalized greeting on the extension deskset (CM18245) compatible with the VTech CM18445. Here's the procedure on how to record your announcement on the private mailbox of each extension deskset. To record the announcement on the CM18245: 1. When the deskset is not in use, press ANS SYS. 2. Press ▼ to scroll to Settings, then press MENU/SELECT. 3. Press ▼ to scroll to Mailbox On or Announce only, then press MENU/SELECT. 4. Press ▼ to scroll to Anncment setup, then press MENU/SELECT. 5. Press or to scroll to User anncment, then press MENU/SELECT. 6. Press MENU/SELECT to start recording. Lift the corded handset or face the deskset to record your announcement. 7. Press MENU/SELECT again to stop recording. You hear the playback of the recording. 8. Press or to choose OK to save the recording, or choose Change to record again if desired. Press MENU/SELECT. Hope this helps. Thank you! - VTech Support
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