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Hi - We are sorry to hear that you are having an issue with the VTech CM18445. The unit is compatible with rollover service. Please make sure that you are subscribed to the service from your telephone service provider. If this does not help, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
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