“When I pick up my handset, why does the line go on hold when I switch to another line. I should be able to toggle from line to line .”
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Winster - The VTech CM18445 has an auto hold feature wherein the line that is currently on an active call is put on hold automatically when you press another line button. It does not disconnect the call automatically if you switch to a different line. The auto hold feature allows you to switch back and forth easily on different lines by just pressing the line buttons. If you have other inquiries, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
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