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Hi - Here's how you can turn off the general mailbox of the CM18445. 1. When the CM18445 is not in use, press the MENU/SELECT button. 2. Press arrow down to scroll to Line mode, then MENU/SELECT. 3. Press arrow down to choose the desired line (Line 1, Line 2, Line 3, Line 4 or All lines), then press MENU/SELECT. 4. Press arrow down to choose No answer, then press MENU/SELECT to confirm. Hope this helps -VTech Support
Sorry, there was a problem. Please try again later.That makes NO voicemail pick up. I need my Comcast answering service to be in use, NOT the VTech general mailbox. Worked fine at old office....just moved last week and it's all jacked up. SMH!
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