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Sam - Here's the procedure on how to change the voice greeting in the General Mailbox of the CM18445. 1. Press MENU/SELECT when the console is not in use. 2. Press ▼ to scroll to Ans sys setup, then press MENU/SELECT. 3. Press MENU/SELECT to select Gen MB setup. 4. Press ▼ to choose Anncment setup, then press MENU/SELECT. 5. The pointer (>) indicates whether the default or user-recorded announcement is used currently. Press ▼ to scroll to User anncment, then press MENU/SELECT. If you have recorded your own announcement before, press ▼ to scroll to Change, then press MENU/SELECT. 6. Press MENU/SELECT to start recording. Lift the handset or face the console to record your announcement. 7. Press MENU/SELECT again to stop recording. You hear the playback of the recording. 8. Press ▼ to choose OK to save the recording, or choose Change to record again if desired. Press MENU/SELECT. Hope this helps. If you need further assistance, please contact VTech Customer Support for further assistance at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. When calling, please have your model number handy: CM18445. Thank you! - VTech Support
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