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Sherri - We are sorry to hear that you are having issues with your VTech CM18445. You can reset your telephone system by disconnecting the power and battery (if applicable). Reconnect the AC power after a minute then test the phone again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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