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Billy - We are sorry to hear that you are having issues with your VTech CM18445. Make sure that the line cords are securely plugged in. You may also need to reboot your system by disconnecting the power. Wait for one minute before re-installing the power then test again. If this does not help, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 5:00 PM, Mondays through Fridays. Thank you, -VTech Support
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