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Hi - We are sorry to hear that you are having issues with the VTech CM18445. You may need to reboot the system by disconnecting the AC power and spare batteries (if there is any). Wait for 1 minute before reconnecting the AC power and batteries, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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