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Hello - Here's how you can turn off the General Mailbox feature of the VTech CM18445. Step 1: Press Menu/Select button when the console is not in use. Step 2: Press arrow down to scroll to Line mode, then press Menu/Select. Step 3: Press arrow down to select the desired line, then press Menu/Select. Step 4: Press arrow down to scroll to the desired line mode (Gen MB only, Auto attendant, Announce only or No answer), then press Menu/Select. Hope this helps! -VTech Support
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