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Hi - We are sorry to hear that you are having issues with the VTech CS6114. The No Line message on the display screen is an indication that the phone is not detecting any active line from the telephone jack. Please swap the location of the working and non-working so we can identify if the issue is with the phone or the telephone jack. If you have other questions, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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