“Can I buy a new battery pack for this phone? I get the message "battery low" and it stops working.”

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• It would be more cost effective to buy a new phone

  Answered by DAP91Si 5 years ago

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• Hi - We apologize if you are having issues with the battery of your VTech CS6114. Yes, you can purchase a battery for your telephone system, but you can also try these troubleshooting steps to rectify the issue: To ensure that the unit is charging, the charge LED light is on steady when the cordless handsets are cradled to the base. Also confirm that the electrical outlet is working and is not controlled by a wall switch. Since you have multiple handsets, try swapping batteries on one of the handsets and see if the issue follows the battery. Hope this helps! ~VTech Support

  Answered by VTech_Support 5 years ago

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