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Hi - We are sorry to hear that you are having issues with the VTech CS6949. You may need to reset the telephone system by disconnecting the AC power to the telephone base and the battery on the cordless handset. Wait for 1 minute before reconnecting the AC power and battery, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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