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Hi - We are sorry to hear the VTech IS7121-2 does not function properly. You can reset the system by disconnecting the power to the base and removing the batteries of the cordless handsets and doorbell. Re-connect after 1 minute then test again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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