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Questions & Answers

Page Showing 1-20 of 67 questions
  • QuestionWho is the carrier? Is the location tracking good?

    Asked by 123abc.

    • Answer KidiBuzz is not a phone - it is a communication device for kids that operates over WiFi. There is no cellular or data plan associated with it. KidiBuzz must be connected to a wireless network for the messaging app KidiConnect to work and for your child to surf the web, however; the camera features, music player, and games are all available offline.

      Answered by VTechKids

  • QuestionCan I download the Messenger Kids app

    Asked by Anonymous.

    • Answer Hi, here is a link to our support page that should help you: https://www.vtechkids.com/tutorials/kidibuzz/how_do_i_add_or_remove_sites_from_the_kidibuzz_web_browser

      Answered by VTechKids

  • QuestionCan you download YouTube kids app on this device

    Asked by Ballet3186.

    • Answer Yes, you can download Youtube Kids app on this device.

      Answered by CommunityAnswer

  • QuestionCan you add Roblox to this tablet?

    Asked by Roblox1.

    • Answer KidiBuzz G2 is an Android device, so it's compatible with many Android apps. However, you won't find the apps you're most familiar with in Learning Lodge™ because the apps in Learning Lodge have been specifically chosen by our team of learning experts for their age-appropriate and educational content. If you want a broader selection of apps, install the Amazon App store on your device. Warning: The apps in the Amazon App store are not reviewed by VTech and may contain content that is inappropriate for children. They may also contain in-app advertising and may allow your child to make purchases depending on your parent control settings within that app store. If we can be of any additional assistance please reach out to us at 1-800-521-2010

      Answered by VTechKids

  • QuestionHow much is monthly fee? Can you track location for another phone? Can you use wifi and mobile hotspot?

    Asked by Pat.

    • Answer KidiBuzz is not a phone - it is a communication device for kids that operates over WiFi. There is no cellular or data plan associated with it. KidiBuzz must be connected to a wireless network for the messaging app KidiConnect to work and for your child to surf the web, however; the camera features, music player, and games are all available offline.

      Answered by VTechKids

  • QuestionI ended up with a used one of these, and it is locked. How do I unlock it without the pin or access to the email account it was registered with? I have tried the instructions for resetting the original version, but have not been successful.

    Asked by Mike.

    • Answer Hi, at the Parental account=On the passcode screen type the numbers 9876543210. After the first 4 numbers you enter, you'll get a message that the code you entered is incorrect. Keep typing the numbers in sequence until you get to 0. Reach out to us at 1-800-521-2010

      Answered by VTechKids

  • QuestionCan you play youtube music with this, and/or download music?

    Asked by Peaches.

    • Answer KidiBuzz is an Android device, so it's compatible with many Android apps. However, you won't find the apps you're most familiar with in Learning Lodge™ because the apps in Learning Lodge have been specifically chosen by our team of learning experts for their age-appropriate and educational content. If you want a broader selection of apps, install the Amazon App store on your device.

      Answered by VTechKids

  • QuestionCan u watch a movie

    Asked by Anonymous.

    • Answer KidiBuzz G2 is an Android device, so it's compatible with many Android apps. However, you won't find the apps you're most familiar with in Learning Lodge™ because the apps in Learning Lodge have been specifically chosen by our team of learning experts for their age-appropriate and educational content. If you want a broader selection of apps, install the Amazon App store on your device. Warning: The apps in the Amazon App store are not reviewed by VTech and may contain content that is inappropriate for children. They may also contain in-app advertising and may allow your child to make purchases depending on your parent control settings within that app store. If we can be of any additional assistance please reach out to us at 1-800-521-2010

      Answered by VTechKids

  • QuestionCan you use pandora or Kidz bop on this device?

    Asked by Kids.

    • Answer Hi, Pandora will work on this,and the Kidz Bop Live app isn't available on Amazon App Store

      Answered by VTechKids

  • QuestionCan you load music on to the device?

    Asked by Kpsherm.

    • Answer KidiBuzz™ supports MP3 audio files.

      Answered by VTechKids

  • QuestionI'm a bit confused; I see some answers that says both yes and no about being able you access YouTube. Can you please clarify if YouTube is accessible. Also, is it a wifi plan available for device so that when we are out it's workable.

    Asked by Bella.

    • Answer Yes, You can download you tube through the parents app, there are a few steps that you have to go through. Wifi has to be available, I don't know of any plans available for the device itself. Hope this helps...

      Answered by Mike

  • QuestionCan you add other apps to it?

    Asked by Apps.

    • Answer KidiBuzz is an Android device, so it's compatible with many Android apps. However, you won't find the apps you're most familiar with in Learning Lodge™ because the apps in Learning Lodge have been specifically chosen by our team of learning experts for their age-appropriate and educational content. If you want a broader selection of apps, install the Amazon App store on your device.

      Answered by VTechKids

  • QuestionWhat’s the difference in the original kid buzz and the g2?

    Asked by Stacyo.

    • Answer Hi, the G2 is the newest version. There is a new game on the g2 called Creature Detective.

      Answered by VTechKids

  • QuestionCan you get the Play store

    Asked by Xaviermoss.

    • Answer Idk so i guess that no but if there is a way i dont know that

      Answered by Anonymous

  • QuestionCan you connect to hotspot with kidbuzz phone

    Asked by Debbie1.

    • Answer HI, thanks for your inquiry. If you would reach out to our team we would be happy to help you! You can contact us directly at 1-800-521-2010. We look forward to assisting you. Best regards, VTech & LeapFrog Support Team

      Answered by VTechKids

  • QuestionCan you text on these phones?

    Asked by Anonymous.

    • Answer Hi,Thanks for your inquiry. Send secure texts, voice messages, photos, drawings and animated stickers over Wi-Fi to a parent-approved contact list of iOS® and Android™ device users through our free KidiConnect™ app. Best Regards, VTech & LeapFrog Support Team

      Answered by VTechKids

  • QuestionWhere do u download games for this phone?

    Asked by Sam.

    • Answer Thank you for your inquiry. Games for the KiddiBuzz G2 can be downloaded from Step 1: Apps purchased from Learning Lodge® can be downloaded through the VTech App Manager. To access the VTech App Manager, touch the avatar in the upper left corner of your child's Home screen, then touch the Parents icon to enter Parent Settings. Step 2: Select "VTech App Manager" from the Parent Settings menu. Step 3: Touch one of the icons at the top to select the content type. Then touch the Refresh icon in the upper right corner to check for any new purchases. Step 4: You should see your new purchases once the list has refreshed.They will automatically start to download. If they do not, just touch the download icon next to the app. Step 5: Once your purchases have downloaded, you can find them in your child's profile by selecting the corresponding content type from the child's Home screen. Games downloaded from Learning Lodge® will be found in the "Learning Games" folder; e-Books will be found in the "E-Books" folder; music in the "Music" folder; and videos in the "Videos" folder.

      Answered by VTechKids