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Camis - We are sorry to hear that the VTech RM5752 does not work as supposed to. Make sure that the AC adapter is plugged in securely to ensure proper charging. You can also reset the parent unit by removing the battery. Wait for 1 minute then reconnect the battery and test again. If you are still having issues with the unit, you can contact our Customer Support at 1-800-595-9511. We are open from 9:00 AM to 3:00 PM, Mondays through Fridays. Thank you, -VTech Support
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