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Hi - We are sorry to hear that you are having issues with the VTech RM5752. Please reboot your baby monitor by powering off the baby unit. Wait for 15 seconds before turning it on, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 3:00 PM Monday through Friday at 1-800-595-9511. Thank you, -VTech Support
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