Why is my parent unit not connecting to the monitor? This is the second one I have bought. It finds the camera and tries to connect but won’t. It’s says no camera link. I tried resetting them and it still doesn’t work. Very frustrated Mama. null

Question

VTech_Support · Accepted Answer

HI - We're sorry to hear that you are having issues with the VTech RM5752. Other equipment can interfere with the use of your baby monitor, try placing the parent unit at least 3 feet away from WiFi devices, including laptops, smartphones, router, tablets and other WiFi streaming devices. You can also try moving the parent or baby unit around to find a location with better reception. If you are still having issues, please reach out to us by calling our Customer Support at 1-844-848-8324. We are open Mondays through Fridays, 7AM to 4PM PST. Thank you! ~VTech Support

Answered by VTech_Support 6 years ago

Anshul · Answer

Try connecting to a different Wi-Fi. Mine did the same, however, I was able to connect on the Mobile hotspot.

“Why is my parent unit not connecting to the monitor? This is the second one I have bought. It finds the camera and tries to connect but won’t. It’s says no camera link. I tried resetting them and it still doesn’t work. Very frustrated Mama.”

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