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  • QuestionDoes it come with the software to auto backup?

    Asked by Terribleremotecontrol.

    • Answer Hello, Please be informed that for auto backup on Wd Easystore drive you could use file history on windows and time machine backup on mac. You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/25298/kw/file%20history and macOS Time Machine Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs there a software download available for Mac Monterrey operating system?

    Asked by Mike.

    • Answer Hello James, Based on your concern, we would suggest you to download the WD Discovery which allows you to download and keep up to date other WD Apps such as WD Security app, WD Backup and WD Drive Utilities, and learn about software from WD partners. Please refer to the given mentioned link to download the software: (For Windows) :https://downloads.wdc.com/wdapp/Install_WD_Discovery_for_Windows.zip (For Mac OS ): https://downloads.wdc.com/wdapp/Install_WD_Discovery_for_Mac.dmg -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I use this to store the music & movies I've purchased?

    Asked by JimR.

    • Answer Hello JimR, Please know that, the Easystore Portable drive is a high capacity option in a compact, lightweight device. The Easystore Portable drive is both USB 3.0 ready and USB 2.0 compatible, and built with the trusted quality and reliability that WD is known for. Yes, you can use this to store flies, docs pictures etc. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the drive compatible with a Windows XP computer?

    Asked by NotofthisWorld.

    • Answer Should be if you can find a computer with Windows XP on it.

      Answered by BruceBuffett

  • QuestionDoes this work with iPhone 8 Plus?

    Asked by iPhonecompatible.

    • Answer Hi, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. You can move the data from phone to drive using your computer. Refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionCan this unit be used with a smart tv and dish network DVR as an external hard drive?

    Asked by Senior1.

    • Answer Hello Senior1, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please contact your host device vendor support to check whether the drive will support. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this work with ipad?

    Asked by Lyn.

    • Answer Hello Lyn ,Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this external hard drive fat32 format if not can you recommend some

    Asked by Anonymous.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play External Hard Disk Drive. The drive ships with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. The drive comes pre-formatted with NTFS file system. However, you can format the drive in required/supported file system format. Please refer to the link mentioned: https://support-en.wd.com/app/answers/detail/a_id/20821 To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this drive come with the USB cord to connect to your source?

    Asked by JenO.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this backup work with a Windows XP version

    Asked by Kevin.

    • Answer Hello Kevin,Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I copy my entire content of programs from my hard drive of the computer I’m retiring. And what accessories do need to do so.

    Asked by MCJ.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play external portable drive tested and designed only for Windows and Mac computers. The drive ships with a USB 3.0 cable and uses USB 3.0 Type-A interface. Yes ,This drive can use to store data .Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this WE - Easystore hard drive work compatible out of the box with a Chromebook?

    Asked by BuddyL.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I extract zip files into it?

    Asked by TheGamerguy23.

    • Answer yes

      Answered by Mc65

  • QuestionHow long does it take for the storage do be added? I’ve been waiting for almost 3 days now, it’s been plugged in the whole time and I’m not seeing any changes.

    Asked by Ken.

    • Answer My kids had a 100 gig game and it took about 3.5 hours

      Answered by Greatharddrive

  • QuestionI’m looking to invest in a memory drive to use to move files/games from my Nintendo switch when I upgrade to a bigger microSD card. Will I be able to do that with this device?

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. You can store games on the drive​​​​​​​. Moreover, We recommend you also to please contact your host device vendor support to check whether the drive will support. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan this be used for both MacBook air and PC or do you need one for each? Read in another question that it does a special Time Machine formatting for MAC so can you expect it to switch back and forth to Mac without erasing like the answer said? Thank you

    Asked by Kelly.

    • Answer Usually there are 2 versions .one for mac and one for microsoft

      Answered by Mc65

  • QuestionWill this work on a Samsung galaxy s6 slim tablet?

    Asked by Anonymous.

    • Answer Hi, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please contact your host devoice vendor support. For more info about the compatibility of the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questioncan I use this to copy everything on my desktop computer

    Asked by help.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow do I see what is backed up on the WD Easy Store? How can I tell if it is set to copy everything every week or just the changes and additions from one week to the next?

    Asked by Carll.

    • Answer Hello, Please know that Support for WD Backup has ended. Users can download Acronis True Image for Western Digital to back up the drives. You can visit download section or product page on our support website to get the information and downloads. You can download Acronis True Image for Western Digital by visiting the below mentioned link:"Acronis True Image for Western Digital" https://downloads.wdc.com/acronis/AcronisTrueImageWD_WIN.zip .Please refer to the mentioned link to setup the backup: https://support-en.wd.com/app/answers/detail/a_id/20077/kw/backup .Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow can u tell if it is backing up. There doesn't seem to be a bar or texting that shows what files are being copied

    Asked by Gambone.

    • Answer Hello,Please be informed that the WD Easystore drive is a plug 'n' play external portable drive tested and designed only for Windows and Mac computers.The drive ships with a USB 3.0 cable and uses USB 3.0 Type-A interface. Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team