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Hello June, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team directly, as we would be glad to assist you with any troubleshooting options that the drive may have. You could open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team get back to you in a earliest possible time.
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