I canceled an order for this product today, & then tried to re-order, & keep getting a message on my computer THAT I CAN ONLY PURCHASE ONE, & THAT'S ALL I AM TRYING TO BUY, PLEASE ADVISE.

DAVE null

Question

I canceled an order for this product today, & then tried to re-order, & keep getting a message on my computer THAT I CAN ONLY PURCHASE ONE, & THAT'S ALL I AM TRYING TO BUY, PLEASE ADVISE.

DAVE null

Wellatlantic · Accepted Answer

Try to contact them over the phone , they will override this message.

Foxglove9 · Answer

try clearing out your cookies

Kit1 · Answer

This makes no sense. I would call the closest Best Buy by you & ask if they have it in stock. If not, contact them by email. They will get it taken care of.

Tazman · Answer

Try waiting 12 hours for the system to refresh and realize you didn't order the original one. If that doesn't solve your issue, contact the store directly and resolve that way.

RedRed · Answer

I see this is 7 months old, so you've long since gotten your answer...but I wanted to add that I shop online a lot and have had similar circs. After trying multiple work-arounds on my on...I've always had excellent results when calling customer service with these types of problems. The computers need human intervention. If the C/S rep can't figure it out, you will want to politely, kindly and nicely ask if they would please check with someone else who might be able to 'fix it'. Just saying they don’t know what to do is NOT acceptable, but sometimes they get flustered and forget that they can ask for someone else in C/S to help us (or help them find a solution). I also suggest you give them a phone number where they can reach you EARLY in the conversation, because C/S is often working remotely and tend to get disconnected. (This way they can call you back.) When they say their name, I repeat it back until I get it right (I often write it down). And be prepared to repeat the whole explanation a second or third time to different people as they try to get your issue resolved. Again, it takes human intervention when things don’t go smoothly. Good luck next time and I hope it worked out for you 7 months ago!

Answered by RedRed 8 years ago

Verified Purchase

“I canceled an order for this product today, & then tried to re-order, & keep getting a message on my computer THAT I CAN ONLY PURCHASE ONE, & THAT'S ALL I AM TRYING TO BUY, PLEASE ADVISE. DAVE”

1-5 of 5 Answers