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Questions & Answers

Page Showing 1-19 of 19 questions
  • QuestionWill this work with Plex

    Asked by bandman1967.

    • Answer Yes I store all my media on this device, and Plex streams all with no problem 5 stars.

      Answered by ArmimasBuilds

  • QuestionTHIS UNIT IS A SINGLE DRIVE?

    Asked by HAL.

    • Answer Hi Hal, Yes to your question, using it on a Mac and works great!

      Answered by AVDigiDude

  • QuestionCan the USB port in the back be used to connect another HDD for added storage?

    Asked by TelxonX.

    • Answer Hello, Please be informed that My Cloud Home storage is home to all your content. With enough space to keep all your photos, videos and files in one place at home, you can organize it your way and access from anywhere with an internet connection.No, you can not plug like this to connect.For more information on the device refer to the User Manual in below link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionI’m looking to store over 2,000 DVD movies. Will this unit allow me to store and view them?

    Asked by Dee.

    • Answer Hello,Please be informed that My Cloud Home storage is home to all your content. With enough space to keep all your photos, videos and files in one place at home, you can organize it your way and access from anywhere with an internet connection. You may use the My Cloud Home mobile app, desktop app or MyCloud.com to upload, access and share your favorite memories and stream videos saved on your My Cloud Home device. For more information on the device refer to the User Manual in below link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this boot up / power on automatically after a home power outage? Is there a physical power button that needs to be pushed?

    Asked by BruceP.

    • Answer Hi BruceP, Please know, you may use the My Cloud Home mobile app, desktop app or MyCloud.com to control or to use the device. There is no external switch to turn off or on the drive. We recommend you to please connect the power adapter to the wall socket directly. For more information on the device refer to the User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this device support smart home security cameras for video storage?

    Asked by Steven.

    • Answer Hi Steven, Please be informed that My Cloud Home is an easy-to-use personal storage device that plugs directly into your Wi-Fi router at home so you can save all your digital content in one central place. Moreover, the drive is compatible with Windows 10, 8.1 or 7 (64-bit only) operating systems, Mac OS X Sierra, El Capitan or Yosemite. For mobile: iOS 9+ and Android 4.4+, Require router and internet connection. For more information on the device refer to the User Manual and Product Overview in below link:  User Manual: http://products.wdc.com/library/UM/ENG/4779-705163.pdf Product Overview: http://products.wdc.com/library/AAG/ENG/4178-707321.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan this device store my music (iTunes) and be accessible to Sonos?

    Asked by JerryO.

    • Answer Hi JerryO, Please be informed that My Cloud Home storage is home to all your content. With enough space to keep all your photos, videos and files in one place at home, you can organize it your way and access from anywhere with an internet connection. You may use the My Cloud Home mobile app, desktop app or MyCloud.com to upload, access and share your favorite memories and stream videos saved on your My Cloud Home device. For more information on the device refer to the User Manual in below link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill it work with 220V power source? Thinking to use it in Europe. Thanks

    Asked by Her.

    • Answer Hi Her, My Cloud Home is an easy-to-use personal cloud storage device designed with a focus on remote/mobile access. It plugs directly into your Wi-Fi router at home, also multiple devices can be attached in a home network. It is important that the device use a 12VDC power adapter. For more information on the device refer to the User Manual in below​​​​​​​ link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I do iCloud with wifi only - no hooking up to ethernet cable?

    Asked by Anonymous.

    • Answer Hi, My Cloud Home is not a NAS, it is an easy-to-use personal cloud storage device designed with a focus on remote/mobile access. It plugs directly into your Wi-Fi router at home so you can save all your digital content in one central place. Individual, private spaces for each user - Invite family and friends to create individual accounts. It needs to be connected to the router with active internet. For more information on the device refer to the link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionSeveral online complaints about security with this product. Please address these for me and others how are looking at this product

    Asked by Bill.

    • Answer See this article: https://digitalguardian.com/blog/western-digital-fixes-backdoor-my-cloud-devices

      Answered by BobC

  • QuestionWill this work on my surface go 2 ? I have halo master chief game that needs 140 gb to download will this work for that ?

    Asked by Migg.

    • Answer Hi Migg, My Cloud Home is an easy-to-use personal cloud storage device that plugs directly into your Wi-Fi router at home to back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. For more information regarding the system requirements refer link- http://products.wdc.com/library/AAG/ENG/4178-707321.pdf  -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I plug this into a device that recognizes USB mass storage devices and have it act as a USB storage device while still loading files to if from a network source?

    Asked by JMompher.

    • Answer Hi JMompher, Please be informed that the WD My Cloud Home needs to be connected directly to a network router. http://products.wdc.com/library/UM/ENG/4779-705163.pdf  Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this drive support DLAN and direct media streaming across the network?

    Asked by Mike.

    • Answer Hi, Plex Media Server organizes your photos, videos, music, movies, and TV shows giving you instant access to them anytime, anywhere on WD My Cloud Home. https://support-en.wd.com/app/answers/detail/a_id/7181 Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan this do Time Machine backups as well as saving pictures or other files separately?

    Asked by Sooners.

    • Answer Hi Sooners, Yes, you can set up the time machine backup with WD My Cloud Home device. In order to know more about this drive please check the link given. http://products.wdc.com/library/UM/ENG/4779-705163.pdf Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionLooking for a contained 256 mb iPhone backup. Will this do the job?

    Asked by SLB.

    • Answer Yes This will work great!

      Answered by ReportedTie208

  • QuestionDOES WD My Cloud Home work across the internet outside the home? for example user account and passwords over the global network?

    Asked by Bloom.

    • Answer Hi Bloom, My Cloud Home is an easy-to-use personal cloud storage device that plugs directly into your Wi-Fi router at home to back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. For more information refer link- http://products.wdc.com/library/AAG/ENG/4178-707321.pdf  -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes it have a RAID facility of some kind? What if there is a hardware failure, do you lose all data?

    Asked by Sanjay.

    • Answer WD My Cloud Duo can be configured for RAID 1 to prevent from a single drive failure.

      Answered by Mike

  • QuestionI read elsewhere that newer version of this device is shipping with DLNA option removed. Is it true? does this still have DLNA option?

    Asked by rajgoaj.

    • Answer Hi rajgoaj, please know that My Cloud Home is an easy-to-use personal storage device that plugs directly into your router at home so you can save all your digital content in one central place. Back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. For more information on the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4178-707321.pdf - Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhat hard drive is used in this product?

    Asked by jay.

    • Answer Western Digital

      Answered by Mogainhawaii